FAQ

How much in advance should I book?

Booking as far in advance as possible is recommended to ensure availability, especially during the peak travel season (December through May).

Additionally, if you’re interested in our private van tour, please book early. These tours are in high demand and often fill up several weeks in advance, with some dates booking months ahead.

PLEASE NOTE: All tours require booking at least 24 hours in advance.

For last-minute bookings (within 24 hours), please call us at: (305) 424-8326. We’ll do our best to accommodate your request.

What happens after I book?

After you book, we will verify availability for your requested tour, date, and time. Within 24 hours of your booking, you will receive an email from us either:
– Confirming your reservation, or
– Offering alternative dates or times if your requested slot is fully booked.

You may modify, reschedule, or cancel your booking up until 24 hours before the start of your tour.

The day before your tour, we will:
1. Process your full payment
2. Send you a confirmation email containing:
– Payment details
– Your pick-up address
– The pick-up time for your tour

Will I be charged in full when I book?

No, you will not be charged until 24 hours before your tour. Until then, you may modify, reschedule, or cancel your booking at no charge.

You will be charged in full 24 hours before the start of your tour, after which no changes or cancellations are possible.

What is your cancellation policy?

Cancellation Policy for Van Tours & Jeep Tours:
– Book Now, Pay Later: Reserve your tour with a credit card to hold your reservation. No payment will be taken until 24 hours before your tour.
– Cancel Anytime for Free: You can modify, reschedule, or cancel your tour at any time up to 24 hours before your tour at no charge.
– No Changes or Cancellations Within 24 Hours: Cancellations made within 24 hours of the tour will be charged in full.

Cancellation Policy for Private Cruises:
– Book Now, Pay Later: Reserve with a credit card. No payment will be taken until 72 hours before your tour.
– Cancellations: Modify or cancel your cruise at any time up to 72 hours before the cruise at no charge.
– No Changes or Cancellations Within 72 Hours: Cancellations made within 72 hours of the cruise will be charged in full.
– Full Refund or Free Rescheduling if we are forced to cancel on you due to bad weather